Etsy is the sales channel

Kymmy & Co. may show selected one-off pieces on this website, but this website does not operate a cart, checkout, payment system or independent inventory.

One-off products are listed and sold through the Etsy shop linked from the One-Off Pieces page. The relevant Etsy listing is the source of truth for:

current availability;
price and currency;
item description, dimensions and materials;
checkout and payment;
processing and shipping details;
order records; and
the shop terms presented for that transaction.

A website gallery image, old social post or featured card does not confirm that an item is still available. Check the current Etsy listing before relying on product information.

One-off nature and measurements

Many pieces are one of a kind, and an item may sell before this website is updated.

Clothing size labels vary. Read the listing measurements and compare them with a similar garment that fits you. Measurements can reduce uncertainty but cannot guarantee fit. Ask through Etsy before purchasing if an important detail is unclear.

Shipping

The Etsy listing or shop policies provide the available destinations, dispatch estimates, delivery options, tracking and shipping costs. Delivery estimates are not guaranteed arrival dates unless Etsy or the carrier expressly provides that guarantee.

If this website differs from the current Etsy listing or transaction information, rely on Etsy and contact the shop through Etsy for clarification.

Returns, exchanges and problems

The applicable Etsy listing and shop policies explain any change-of-mind returns or exchanges and how to report an item that is damaged, incorrect or materially different from its description.

Nothing in those terms excludes rights or remedies under the Australian Consumer Law that cannot lawfully be excluded.

Use Etsy’s order messaging and resolution processes for an Etsy transaction so the conversation remains connected to the order record.

Separate service enquiries

Made-to-order and alteration forms on this website are quotation enquiries, not Etsy purchases. If accepted work is later paid through a private Etsy listing, the listing or associated written agreement will identify the agreed specifications and applicable transaction terms.