Frequently asked questions

Kymmy & Co. serves the Gold Coast. Please get in touch before visiting to arrange a fitting or garment inspection. Suitable postal projects from elsewhere in Australia are considered individually.

Please enquire before bringing or sending an item. Kymmy will confirm whether an appointment, inspection or fitting is appropriate for the work.

Some alterations and made-to-order garments need one or more in-person fittings. Kymmy will explain what is required after reviewing your enquiry.

Do not post a garment without arranging it first. Whether postal work is suitable depends on the project, the measurements needed and whether a fitting or physical assessment is required.

Potentially. Kymmy will need to assess whether the type, quantity, condition and care requirements of the fabric suit the proposed project before accepting it.

Timeframes vary with the design, materials, fittings, current workload and any agreed changes. Submitting an enquiry does not reserve a place; Kymmy will provide an expected timeframe if the project proceeds to a quote.

Yes. Include a link in your enquiry or send clear photographs through Instagram. Inspiration helps explain the shape, fit or detail you like; Kymmy will discuss what is practical for your garment.

Timing depends on the garment, the work required, fittings, materials and current availability. Kymmy will discuss an expected timeframe after assessing the job.

A clear photograph may support an initial assessment, but it cannot show every construction detail or fitting issue. A garment inspection or fitting may be required, and the final quote can differ from an early estimate.

Formalwear and garments with lace, beading, sequins, fragile fabric or sentimental value are considered individually. Please disclose delicate details, damage, stains and previous alterations. Kymmy may decline work that is unsuitable or outside her capabilities.

Review the measurements and description on the current Etsy listing and compare them with a similar garment that fits you well. Contact Kymmy through Etsy if listing information needs clarification before purchase.

The current Etsy listing and shop policies govern Etsy purchases, including availability, payment, shipping, returns and exchanges. Check those details on Etsy before ordering.

Urgent work is subject to suitability and current availability. Include the required date and any event date in your enquiry, but do not assume the work is booked until Kymmy confirms it.

An enquiry is not a quote or booking. If Kymmy can consider the work, she will discuss the specifications, price and timeframe. The quote must be accepted before work starts, and a deposit may be required.

Contact Kymmy as soon as possible. Changes can affect feasibility, cost and timing and may not be possible after work begins. Any cancellation or change is handled under the terms accepted for that job and Australian Consumer Law.